Terms of Service

Please read these Terms of Service (“Terms”) carefully before accessing or using the CleanTrack360 software platform (the “Platform”). These Terms constitute a legally binding agreement between you (“User,” “you,” or “your”) and CleanTrack360 (“Company,” “we,” “us,” or “our”). By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, do not access or use the Platform.

1. Acceptance of Terms

By creating an account, accessing the Platform, or clicking any button indicating acceptance, you represent that: (a) you are at least 18 years of age or the age of legal majority in your jurisdiction; (b) you have the legal authority to enter into binding contracts; and (c) your use of the Platform complies with all applicable laws and regulations.

If you are accepting these Terms on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms.

2. Description of Services

CleanTrack360 provides a cloud-based operations management platform designed for janitorial and commercial cleaning businesses. The Platform may include features such as:

• Job scheduling and dispatch management
• Employee time tracking and attendance
• Client management and communication tools
• Profitability analysis and quoting tools
• Client-facing reporting dashboards
• Invoicing and billing integrations
• Mobile access for field staff

Company reserves the right to add, modify, suspend, or discontinue any features of the Platform at any time, with or without notice.

3. Account Registration and Security

3.1 Account Creation

To access the Platform, you must register for an account and provide accurate, complete, and current information. You agree to update your account information as necessary to maintain its accuracy.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

• Use a strong, unique password for your account;
• Notify Company immediately of any unauthorized access or security breach;
• Not share your credentials with any unauthorized person;
• Log out of your account after each session when using shared devices.

Company shall not be liable for any loss or damage arising from unauthorized use of your account.

3.3 Account Types

Company offers multiple account tiers (e.g., Starter, Professional, Enterprise). Features and access levels vary by tier. Company reserves the right to modify pricing, features, and tier definitions with reasonable advance notice.

4. Subscription, Fees, and Payment

4.1 Subscription Plans

Access to the Platform requires a paid subscription. Subscription fees are billed in advance on a monthly or annual basis, as selected at the time of purchase. All fees are stated in U.S. dollars unless otherwise indicated.

4.2 Payment Terms

You authorize Company to charge your designated payment method for all applicable fees. If payment fails, Company may suspend or terminate your access until payment is received. You are responsible for all applicable taxes.

4.3 Refunds

Except as required by applicable law, subscription fees are non-refundable. Company may, in its sole discretion, issue credits or refunds in cases of documented service failures.

4.4 Price Changes

Company may change subscription pricing with at least thirty (30) days' written notice. Continued use of the Platform after the effective date of a price change constitutes acceptance of the new pricing.

5. Acceptable Use Policy

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You shall not:

• Use the Platform in violation of any federal, state, local, or international law or regulation;
• Upload, transmit, or store any content that is unlawful, harmful, defamatory, obscene, or invasive of another's privacy;
• Impersonate any person or entity, or falsely represent your affiliation;
• Attempt to gain unauthorized access to any portion of the Platform or its related systems;
• Use any automated means, bots, scrapers, or data harvesting tools without written permission;
• Interfere with or disrupt the integrity or performance of the Platform;
• Reverse engineer, decompile, or attempt to derive the source code of the Platform;
• Use the Platform to develop or assist in developing any competing product or service;
• Resell, sublicense, or otherwise transfer your account or access rights without written consent.

6. Data and Privacy

6.1 Your Data

You retain all ownership rights to the data you input into the Platform (“Your Data”). By using the Platform, you grant Company a limited, non-exclusive license to store, process, and use Your Data solely to provide the Platform services to you.

6.2 Privacy Policy

Company's collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to Company's data practices as described in the Privacy Policy.

6.3 Data Security

Company implements commercially reasonable technical and organizational measures to protect Your Data. However, no system is completely secure, and Company does not guarantee that Your Data will be free from unauthorized access, loss, or alteration.

6.4 Data Backup

While Company performs regular backups, you are encouraged to maintain independent copies of critical business data. Company shall not be liable for data loss resulting from technical failures, force majeure events, or user error.

7. Intellectual Property

7.1 Company Property

The Platform, including all software, code, interfaces, designs, trademarks, logos, and content created by Company, is and shall remain the exclusive intellectual property of Company or its licensors. These Terms do not transfer any ownership rights to you.

7.2 License to Use

Subject to your compliance with these Terms and payment of applicable fees, Company grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform during the subscription term, solely for your internal business operations.

7.3 Feedback

If you submit any feedback, suggestions, or ideas regarding the Platform, you assign to Company all rights in such submissions. Company may use, commercialize, or incorporate such feedback without compensation or attribution to you.

8. Third-Party Integrations

The Platform may integrate with or link to third-party services (e.g., payment processors, calendar tools, accounting software). These integrations are provided for convenience, and Company does not control or endorse any third-party services. Your use of third-party services is subject to their own terms and privacy policies. Company shall not be liable for any issues arising from third-party services.

9. Disclaimers

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED ACCESS. COMPANY DOES NOT WARRANT THAT THE PLATFORM WILL MEET YOUR REQUIREMENTS OR THAT OPERATION WILL BE ERROR-FREE.

COMPANY DOES NOT PROVIDE LEGAL, FINANCIAL, ACCOUNTING, OR EMPLOYMENT ADVICE. ANY REPORTS, PROJECTIONS, OR ANALYSES GENERATED BY THE PLATFORM ARE FOR INFORMATIONAL PURPOSES ONLY AND SHOULD NOT BE RELIED UPON AS PROFESSIONAL ADVICE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE PLATFORM, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

COMPANY'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF: (A) THE FEES PAID BY YOU TO COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

11. Indemnification

You agree to indemnify, defend, and hold harmless Company and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any applicable law or third-party rights; or (d) Your Data.

12. Term and Termination

12.1 Term

These Terms remain in effect for as long as you maintain an active account with Company or use the Platform, unless earlier terminated.

12.2 Termination by You

You may terminate your account at any time by contacting Company. Termination does not entitle you to a refund of any prepaid fees.

12.3 Termination by Company

Company may suspend or terminate your account immediately, with or without notice, if you: (a) breach any provision of these Terms; (b) engage in conduct that Company reasonably believes is harmful to the Platform, other users, or Company's reputation; or (c) fail to pay applicable fees.

12.4 Effect of Termination

Upon termination, your license to use the Platform ceases immediately. Company may delete Your Data after a reasonable retention period following termination, unless required by law to retain it. Sections 5, 6, 7, 9, 10, 11, and 13 survive termination.

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of the State of Georgia, without regard to conflict of law provisions.

13.2 Informal Resolution

Before initiating any legal proceeding, you agree to attempt to resolve any dispute informally by contacting Company. Company will attempt to resolve the dispute within thirty (30) days of receiving written notice.

13.3 Arbitration

If informal resolution fails, any dispute arising out of or relating to these Terms or the Platform shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association, with proceedings conducted in Paulding County, Georgia. The arbitrator's decision shall be final and binding. Either party may seek injunctive relief in a court of competent jurisdiction to prevent irreparable harm.

13.4 Class Action Waiver

YOU AND COMPANY AGREE THAT EACH MAY ONLY BRING CLAIMS AGAINST THE OTHER IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION.

14. Modifications to Terms

Company reserves the right to modify these Terms at any time. Company will provide notice of material changes by email, in-platform notification, or by updating the “Last Updated” date. Your continued use of the Platform following the effective date of any modification constitutes acceptance of the revised Terms. If you do not agree to the modifications, you must stop using the Platform and cancel your subscription.

15. General Provisions

Entire Agreement. These Terms, together with our Privacy Policy and any applicable Order Forms or Subscription Agreements, constitute the entire agreement between you and Company regarding your use of the Platform.

Severability. If any provision of these Terms is found unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or severed, and the remainder of these Terms will remain in full force.

Waiver. Failure to enforce any provision shall not constitute a waiver of future enforcement rights.

Assignment.You may not assign or transfer your rights under these Terms without Company's prior written consent. Company may freely assign these Terms.

Force Majeure. Company shall not be liable for any delay or failure in performance resulting from causes outside its reasonable control, including acts of God, war, terrorism, natural disasters, government actions, or internet service disruptions.