Privacy Policy

This Privacy Policy describes how CleanTrack360 (“Company,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you access or use the CleanTrack360 platform (the “Platform”), our website, and related services. By using the Platform, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide, including:

• Account Information: Name, email address, phone number, company name, and billing details when you create an account or subscribe.
• Business Data: Client records, employee information, schedules, inspection reports, proposals, and other operational data you input into the Platform.
• Communications: Messages, support requests, feedback, and any other information you send to us.
• Audit Tool Submissions: Business metrics and contact information submitted through our free Profit Audit tool.

1.2 Information Collected Automatically

When you use the Platform, we automatically collect:

• Device & Browser Information: IP address, browser type, operating system, device identifiers, and screen resolution.
• Usage Data: Pages visited, features used, click patterns, session duration, and referring URLs.
• Location Data: GPS coordinates when employees use the clock-in/clock-out feature (collected only with explicit consent and only during active work sessions).
• Cookies & Similar Technologies: We use cookies, local storage, and similar technologies for authentication, preferences, and analytics.

1.3 Information from Third Parties

We may receive information from third-party services you connect to the Platform, such as payment processors, accounting software, or calendar integrations. This data is governed by both this Privacy Policy and the third party's own policies.

2. How We Use Your Information

We use your information for the following purposes:

• Providing Services: Operating, maintaining, and improving the Platform and its features.
• Account Management: Creating and managing your account, processing payments, and communicating about your subscription.
• Customer Support: Responding to your inquiries, troubleshooting issues, and providing technical assistance.
• Analytics & Improvement: Understanding how users interact with the Platform to improve functionality, performance, and user experience.
• Communications: Sending transactional emails (e.g., billing confirmations, security alerts) and, with your consent, promotional communications.
• Security: Detecting, preventing, and addressing fraud, abuse, security incidents, and technical issues.
• Legal Compliance: Complying with applicable laws, regulations, legal processes, or enforceable governmental requests.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who help us operate the Platform (e.g., hosting providers, payment processors, email services). These providers are contractually obligated to protect your data.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction.
• Legal Requirements: When required by law, legal process, or governmental request, or to protect the rights, property, or safety of Company, our users, or the public.
• With Your Consent: When you explicitly authorize us to share your information with a specified third party.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account termination, we retain data for a reasonable period to fulfill legal obligations, resolve disputes, and enforce agreements. You may request deletion of your data at any time by contacting us, subject to our legal and contractual obligations.

5. Data Security

We implement commercially reasonable technical and organizational measures to protect your information, including encryption in transit (TLS/SSL), encryption at rest, access controls, and regular security assessments. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal exceptions.
• Data Portability: Request a machine-readable copy of your data.
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the “unsubscribe” link or contacting us.
• Cookie Preferences: Manage cookie settings through your browser preferences.

To exercise any of these rights, contact us at info@cleantrack360.com.

7. Cookies and Tracking Technologies

We use the following types of cookies:

• Essential Cookies: Required for Platform functionality, including authentication and security.
• Analytics Cookies: Help us understand how users interact with the Platform (e.g., page views, sessions).
• Preference Cookies: Remember your settings and customization choices.

We do not use advertising or third-party targeting cookies. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect Platform functionality.

8. Children's Privacy

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take prompt steps to delete that information.

9. International Data Transfers

Your information may be processed and stored in the United States or other countries where our service providers operate. By using the Platform, you consent to the transfer of your information to countries that may have different data protection laws than your jurisdiction. We take steps to ensure that your data receives appropriate protection regardless of where it is processed.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information is collected, used, shared, or sold.
• The right to delete personal information held by us.
• The right to opt-out of the sale of personal information (we do not sell personal information).
• The right to non-discrimination for exercising your privacy rights.

To submit a CCPA request, contact us at info@cleantrack360.com or call (757) 544-0370.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email, in-platform notification, or by updating the “Last Updated” date at the top of this page. Your continued use of the Platform after changes become effective constitutes acceptance of the updated Privacy Policy.