Integrations
How Client Invoices Reach QuickBooks
Every invoice you issue is written to your books, and payments come back.
An invoice is always created in CleanTrack360 first. When the company is connected to QuickBooks and the plan includes Integrations, the invoice is also written to QuickBooks, automatically.
Automatic on issue
Whenever an invoice is issued (by hand, from an accepted quote, per visit when a job completes, or monthly on the billing day) CleanTrack360 writes it to QuickBooks as an Invoice for the matching customer, line by line under the mapped service items. The invoice detail shows In QuickBooks under "Where it went".
If it did not go through
A QuickBooks outage never stops a client from being billed. The invoice is created anyway and the detail shows Not sent; admins and managers get a notification. Open the invoice and click Send to QuickBooks to retry.
Payments come back
Every hour CleanTrack360 re-reads your open invoices. When the balance in QuickBooks is lower (you recorded a payment there), the difference is recorded on the CleanTrack360 invoice as a QuickBooks payment and the status moves to Partially paid or Paid.
Voiding
Voiding an invoice in CleanTrack360 voids the Stripe copy but keeps the QuickBooks copy. Deleting from the books is the bookkeeper's call; void it in QuickBooks yourself if it should not stand.